IMPORTANT ALERT. Product recall pet collars. If you have purchased or received one of our dog collars please remove it from your pet immediately and contact our office on 01332 290605.
Despite being worn by our own dogs, Smiffy and Jackson for the last nine months without any issues we have now been alerted to four breakages.
We had two complaints in August and recieved two more over the weekend and this morning.
The fault appears to lie in the actual leather fabric snapping rather than there being a problem with the attachments.
Due to the nature of this product we cannot assume that this is an unlucky coincidence and have therefore made the decision to remove the collars from sale and contact all our customers for a product recall.
We have always prided ourselves on producing high quality gifts and honestly believed we had achieved this with the collars which look and feel lovely. It is a small consolation to note this issue does not affect the leads.
Please could you pass on this information to anyone that you know who has one of our collars and ask them to contact us on 01332 290605 for a full refund or exchange.
We are so sorry for the disappointment and any inconvenience caused by this recall and hope you will accept our genuine humble apologies.
In good faith